PRIVACY POLICY
Last Updated: February 12, 2026
Welcome to Hivenapse. We value your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and the Bulgarian Personal Data Protection Act.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website studio.hivenapse.com.
1. DATA CONTROLLER
The entity responsible for processing your personal data is: Company Name: "Hivenapse" Ltd (вписано като "Хайвнапс" ЕООД) UIC (EIK): 208357554 Registered Office Address: Sofia 1582, Iskar district, Druzhba, bl. 602, fl. 15, ap. 208, Bulgaria. Email: office@hivenapse.com Website: studio.hivenapse.com
2. DATA WE COLLECT
We collect only the personal data that you voluntarily provide to us when using our contact form: Identity Data: Name. Contact Data: Email address. Technical Data: IP address and browser type (automatically collected via cookies to ensure the website functions correctly). Communication Content: Any information you choose to include in your message to us.
3. PURPOSE AND LEGAL BASIS FOR PROCESSING
We process your data for the following purposes: To Respond to Inquiries: We use your name and email to answer your questions regarding our branding, marketing, and software services (Art. 6(1)(b) GDPR). Legitimate Interest: To maintain the security and functionality of our website (Art. 6(1)(f) GDPR).
4. DATA RETENTION
We keep your personal data only for as long as necessary: Inquiries that do not lead to a contract are typically deleted after 12 months unless further communication is required. Technical logs and cookies are stored according to the standard expiration settings (usually up to 2 years).
5. DATA SHARING
We do not sell, rent, or trade your personal data. We may share information only with trusted service providers who help us operate our website (e.g., our hosting provider and Google Analytics), provided they comply with GDPR standards.
6. YOUR RIGHTS
As a user in the European Union, you have the following rights: Access: Request a copy of the data we hold about you. Rectification: Request correction of inaccurate data. Erasure: Request that we delete your personal information. Withdraw Consent: You can withdraw your consent for us to contact you at any time. To exercise these rights, please contact us at office@hivenapse.com
7. COOKIES
Our website uses minimal cookies to improve your user experience and analyze traffic. You can choose to disable cookies through your individual browser settings.
8. SUPERVISORY AUTHORITY
If you believe your data is being handled incorrectly, you have the right to lodge a complaint with the Bulgarian supervisory authority: Commission for Personal Data Protection (CPDP) Address: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592 Email: kzld@cpdp.bg Website: www.cpdp.bg